When interviewing for an IT Support job role, you will likely to be questioned on both your general skillset and your technical abilities.
It is important to make sure you are going into an interview fully prepared. The main concern before an interview is usually what the interview questions will consist of.
The first batch of questions will always be generic questions about yourself, your past and your future ambitions:
- Tell me about yourself
- What are your greatest weaknesses?
- Why are you leaving this position?
- What are your career goals for working in IT support?
- What experience do you have in technical support field?
- What have you done to improve your technical support knowledge in the last year?
- Would you say that you are hands-on type of person?
They will then go onto ask what you know about the company:
- What technical skills do you possess that would benefit our company?
- What do you know about our products and company?
- Have you used any of our products or similar products/competitors?
- What special skills or knowledge can you bring to our organisation? Why would this be valuable to us?
They will then tend to ask questions about IT support in general and your knowledge:
- What tools are most helpful to you when trouble shooting and solving a problem?
- What steps do you take for solving a technical problem?
- What are methods that are used to manage Technical support?
- What are common risks for Technical support? And how to face?
- Which desktop operating systems are you familiar with?
- Tell me about the most difficult IT problem you ever faced and how you handled it. In retrospect, would you handle it the same way now?
The interviewer may then go on to ask problem solving questions which you will need to answer. These questions can be very testing and it is important that you think about the answer instead of rushing it. It is hard to determine what kind of problems solving question they might ask as it could seem like it is absolutely nothing to do with IT support. An example of a problem solving question they might ask is:
‘Your network is experiencing periods of slow response, and you are asked to find a solution. What troubleshooting techniques would you use? Hardware or software solutions are okay, and budget is not an issue.’
‘A customer complains that his computer is working slowly. What things should you check?’
‘What is your troubleshooting process?’
Top Tips for IT Support Interview Preparation
- Keep up to date with the world of IT support
- Be honest with your answers
- Be prepared
- Confidence is key
- Research the company
- Make sure your CV is up to date and competitive (click here. to check your CV)
If you feel like you are ready to face the interview stage, take a look at our IT Support jobs by clicking here.